Patient Experience

With the Darzi Report of 2008 being halfway through its 10-year outlook in 2013, the goal of ‘High-Quality Care for All’ remains a key issue for the NHS and Care Providers in the UK. While high-profile failings in basic standards of care dominate the media, regularly overlooked are the thousands of great-quality patient experiences delivered every day throughout the Health Service.

Beginning with the (sometimes challenging) concept that patients, visitors and colleagues are ‘customers’, our unique style of training helps staff to explore the behaviours and attitudes which engender dignity and respect, developing their skills and confidence to deliver truly exceptional patient experiences.

Our aspirational programmes focus upon creating an environment in which participants feel safe to share their own experiences of good and poor practice, while being challenged to consider and trial new ways of working and agreed best practices to achieve world-class levels of service.

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Silver Winner at Cannes Corporate Media and TV Awards Gold Winner at Cannes Corporate Media and TV Awards Evcom 2015 Evcom 2014 Autovision 2015 IoIC Award of Excellence 2014

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